Excerpts from the general terms and conditions of sale

Our General Terms and Conditions of Sale are fully included in our current price list. They are available upon simple request.

1. Orders

Orders submitted to Jordenen are irrevocable for the buyer, except with our written acceptance.

2. Quantity

Due to manufacturing uncertainties, orders with printing are accepted with a tolerance of 10% more or less than the ordered quantities. After execution, invoicing will be based on the actual quantities delivered.

3. Delivery

Jordenen strives to meet the delivery deadlines indicated at the time of order acceptance and to execute orders, except in cases of force majeure or circumstances beyond its control, such as strikes, frost, fire, storm, flooding, epidemic, supply difficulties, without this list being exhaustive.

The transportation of goods is always carried out at the recipient's risk and peril.

It is the recipient’s responsibility to make claims against the carriers and, therefore, to make all necessary reservations with them, as provided by law.

Any complaint regarding the delivered products must be made by registered letter with acknowledgment of receipt within eight days from the delivery date.

No return may be made by the buyer without prior express written consent from our company, obtained by fax or email.

When, after inspection, an apparent defect or shortfall is confirmed by our company or its representative, the buyer may only request that our company replace the non-conforming items and/or provide the missing items at our expense, provided that our company is responsible for the defect. Under no circumstances can the buyer claim any compensation or cancellation of the order.

The buyer agrees to keep the part of the products that conforms to their order.

Receiving the products ordered by the buyer without reservation covers all apparent defects and/or shortfalls.

4. Sampling

All samples are chargeable. They will be refunded to the buyer if they are returned in perfect condition and in their original packaging.

5. Marking

Unless otherwise stated, the costs of markings are charged in addition.

6. PROOF APPROVAL

Jordenen will only use models, prototypes, samples, or drawings for which the "Proof Approved" mention has been certified and signed by the buyer.

7. CREATIONS - TRADEMARKS

In accordance with the practices governing advertising professions and the laws on literary and artistic property, our company is the sole owner of the rights attached to its creations.

The buyer guarantees our company against any claims or actions that may be brought by any party claiming to have rights to the models, prototypes, samples, drawings, trade names, trademarks, or logos provided by the buyer.

8. Prices

Our prices are set by the current price list or the proposal provided on the day of order placement. They are always exclusive of taxes, unwrapped products, collected from our premises.

9. INVOICE PAYMENT

For any order, a 50% deposit must be paid at the time of the order.

The balance must be paid upon receipt of the invoice, unless a specific commercial agreement is made.

10. PENALTIES AND DEBT EXPIRATION

In accordance with Law No. 2012.1115 of October 2, 2012, any delay in payment will result in a fixed compensation of €40. Late payment interest will also be calculated based on the current legal rate.

11. PENALTY CLAUSE

Any delay in payment automatically incurs a penalty charge of 15% of the unpaid invoice amount.

12. RETENTION OF TITLE

The transfer of ownership of our products is suspended until full payment of the price, including principal and accessories, is made by the buyer, even in the case of an extended payment deadline.

13. JURISDICTION

Jordenen chooses its domicile at its registered office: 8, rue de Rastignac – Les Portes de Micy 45380 La Chapelle Saint Mesmin.

Any dispute regarding the application, interpretation, execution of these General Terms and Conditions of Sale, and the sales contracts concluded by our company, or payment issues will be brought before the Commercial Court of Orléans, regardless of the location of the order, delivery, payment, or payment method, and even in cases of third-party claims or multiple defendants.

14. PERSONAL DATA AND RIGHT OF OBJECTION

The information collected by the Seller during the order process is collected and recorded for the purpose of carrying out the service and managing potential complaints. Only data strictly necessary for these purposes are retained. Except for the need to analyze historical data and establish activity statistics, data is deleted after three years.

In accordance with Law 78-17 of January 6, 1978, amended by Law 2014-344 of March 17, 2014, known as the Data Protection Act, and Regulation (EU) 2016/679 of April 27, 2016, the Buyer has the right to access, rectify, and delete personal data.

The Buyer can also object, for legitimate reasons, to the use of their data. To exercise these rights, they should send an email or postal letter to: dpo@jordenen.com or JORDENEN S.A.S - 8, rue de Rastignac – Les Portes de Micy 45380 La Chapelle Saint Mesmin, specifying in the subject line "Data Protection Rights" and including a copy of the identity document of the person concerned.